We provide live US-based support from technical experts in many disciplines. Our Kansas-City-based help desk staff provide quick solutions to your technology problems. Use our staff to meet your needs for on-demand support.
- Live support available ten hours per day five days per week.
- 95% of calls are answered within 60 seconds.
- No answering service. Phones are answered by real technical experts.
- On-call support 24x7x365.
- The same hotline is used for both technical support and requests for new services or service changes.
- Friendly technicians know how to help without talking down to you.
- Support procedures based on ITIL best practices.
- Support for desktops, laptops, servers, networks, VoIP phones, mobile devices, and more all in one place.
- Problem and service-request tracking system is available to customers through our customer portal.
- Remote screen-view tools allow techs to quickly see what is happening on your computer to provide quick help.
- Technicians don't only provide help. They provide education to help you learn to better use your technology.