As a business owner in the technology world, I’ve always enjoyed taking on big projects for customers. There’s nothing like developing a plan, assembling the resources to execute it, and seeing it all come together in the end. Usually our client is very happy with the solution we build and I can count them as another satisfied customer.
Unfortunately in this world of technology, much effort is spent maintaining systems that have already been installed. This is where frustration comes in.
As a business owner in the technology world, I’ve always enjoyed taking on big projects for customers. There’s nothing like developing a plan, assembling the resources to execute it, and seeing it all come together in the end. Usually our client is very happy with the solution we build and I can count them as another satisfied customer.
Unfortunately in this world of technology, much effort is spent maintaining systems that have already been installed. This is where frustration comes in. Between installing software updates, applying security patches, addressing various anomalies, and dealing with hardware or software failure, customers can get very frustrated with their technology. To address these issues we developed a state-of-the-art proactive support model that uses technology to watch customers’ systems and identify emerging issues. We use this information to address potential problems before they become serious impediments to our customers' operations.
The proactive support model works great with one exception. Every time we identify a problem that needs to be addressed or a maintenance task that needs to be performed, the customer has to ask “how much will it cost?” Injecting this question into the system makes it look like this.
In this scenario, much time is wasted between identifying the problem and fixing the problem if the problem gets fixed at all. This results in extra work by us to justify the cost of addressing the issue. It also forces our customers to make decisions about their technology when they may not completely understand what’s going on. It can even result in unnecessary downtime for our customers. There has to be a better way.
That’s why we came up with AIM, our All-Inclusive Maintenance program. With AIM, the customer pays one low fixed monthly fee for maintenance of all of their technology. When something needs to be done to maintain or fix systems, we just take care of it—no red tape for us and no extra cost for you. With AIM the support system looks like this.
When our advanced proactive support systems identify a problem, a technician can immediately decide if the problem is legitimate and begin fixing it. You, the customer, are kept in the loop by a simultaneous notification from our ticketing system.
In addition to our proactive support services AIM subscribers get unlimited access to our help desk. This way whether you have a serious problem with an application or just need help using Microsoft Word, you have a place to go to get the help you need with no extra fees.
The result is a strong and healthy partnership between you and Innovative Networks. Since your costs are fixed, you don’t have to feel like you have to shell out more money every time you have an issue. Since we get paid the same amount no matter how much work it takes to solve problems, we’re motivated to make sure your systems are well-maintained. It’s a win-win situation.
Further Reading
Check out the following links for more information about how our innovative approach can revolutionize the way you manage technology.
Author
Jason Crowley
Jason founded INDIGEX in 2003 and continues to serve as President and Chief Innovation Officer.